Refund Policy

If something is wrong

Contact us within 24 hours of delivery if the account does not work, or does not match what the listing described.

We will first offer a replacement of similar value. If we cannot replace it, we refund you in full.

This does not limit your statutory rights as a consumer.

What to send us

Your order ID and a short description of the problem, with a screenshot if you have one. This lets us resolve it quickly.

When we cannot refund

After the account details have been used and the credentials changed, unless the account itself is faulty.

Where the problem is caused by the buyer, for example sharing the details, losing access, or breaking the game publisher rules after delivery.

Simply changing your mind after delivery. Digital goods cannot be returned once sent, and when you buy you agree that your 14-day right of withdrawal ends at delivery (see our Terms of Service).

Orders not delivered

If your payment was taken and nothing was delivered, you get a full refund. Always contact us first, as delivery problems are usually resolved quickly.

How refunds are paid

Refunds go back to the original payment method. The time it takes to appear depends on your provider, typically a few business days.

Chargebacks

Please contact us before opening a dispute with your bank. Almost every problem is resolved faster directly, and disputes can delay a resolution by weeks.